Privacy Policy

Last updated: January 2025

1. Introduction

Sage Travel and Transport Services ("SATTRASE", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and safeguard information you provide when you visit our website, contact us, or use our travel, transport and training services.

2. Information We Collect

We may collect the following information from you:

• Contact details — name, email, phone number, WhatsApp number provided through our contact forms or inquiries.
• Booking information — travel dates, destinations, vehicle preferences, training programme details and identification documents required for visa or travel services.
• Communication records — messages sent via email, WhatsApp, phone or our contact form.
• Website usage data — IP address, browser type, pages visited and time spent, collected through cookies and analytics tools.

3. How We Use Your Data

• To respond to inquiries, quotes and booking requests.
• To deliver and manage transport, travel and training services you've booked.
• To send service updates, confirmations and important notices.
• To improve our website, services and customer experience.
• To comply with legal, regulatory and tax obligations in Ghana.

4. Booking & Service Communication

When you book a service, we use your contact information to confirm bookings, send reminders, share itineraries and provide live updates by email, SMS or WhatsApp. You may opt out of marketing messages at any time, but service-related messages are essential to fulfilling your booking.

5. Cookies & Website Analytics

We use cookies to remember your preferences and analyze website traffic. You can accept or reject non-essential cookies through our cookie banner. Disabling cookies may affect website functionality.

6. Data Protection & Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure or destruction. Sensitive documents (passports, IDs) are stored securely and shared only with authorised partners required to deliver your service.

7. Third-Party Services

We may share limited data with trusted third parties such as airlines, hotels, embassies, payment processors, Google Maps, social media platforms and analytics providers — strictly to deliver the service you requested. We do not sell your personal information.

8. Your Rights

• Request access to the personal data we hold about you.
• Request correction or deletion of inaccurate data.
• Withdraw consent for marketing communications.
• Lodge a complaint with the Data Protection Commission of Ghana.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the revised effective date.

10. Contact Us

For privacy questions or to exercise your rights, contact us:

• Phone: +233 20 155 8880
• Email: info@sattrase.com
• Address: Accra, Greater Accra Region, Ghana